Thank you for your review.
I am sorry that I couldn't facilitate the late check-out or extend your stay for 2 more nights as per your request, as I had guests checking in on the same day.
Let me jog your memory, This is exactly what you said at that time
" I will leave a bad review if you don't give us a late checkout" ...
Its disappointing that you have mentioned inaccurate and false statements on your review. Which, I do not wish to go on refuting each sentence, which you know very well is not true.
Wishing you a Merry Christmas and a Happy New Year