I arrived on check out day at check out time and was rather alarmed to find that not only had Johan made no attempt at all to pack any of his belongings or tidy away any of the dirty washing up etc but there was no sign of him at all! I sent him an E Mail reminding him that it was check out day and in the mean time had no choice but to start to changeover the cottage as the next guests were due to arrive shortly. I started in the areas where I did not have to disturb any personal belongings, hoping that they would arrive back any minute. In short they were still not back when I had finished cleaning the whole house, having had to do all of their packing to do so - with the next guests due, no word from Johan and having to leave to clean the next cottage I felt had no choice but to leave the belongings outside so as not to alarm the new guests by having a strangers bags in the house when they arrived. I was truly distressed - in all my time looking after holiday lets I have never before had this situation. Please note that unless specifically agreed with the host check out time is 10am - a passing comment when you book that the next guests may not be due in until the next day, is not a "written agreement that you can check out any time you want"!!! I pride myself on good service and that more than a third of all my bookings are direct return visits - if you specifically ask for early check in or late check out I will what ever I can do to accommodate you - but please please don't just think you can get away with an extra day (and night!?) without at least asking first.