Thank you for your feedback Debbie, I am completely and utterly heartbroken that you did not enjoy your stay with us as this is our very first poor review on the shack after almost 300 guests from all over the world! We put our heart and soul into our places and strive to give our guests the best service possible and making sure they feel at home. We are the epitome of what Airbnb was founded on, families who want to share their space with the world and provide something more than just a hotel experience. Being that you are a first timer to Airbnb, I’m so sorry you did not take full advantage of this aspect of the service...I was in great communication with you before, during and after your stay, asked if there was anything at all you needed and made sure to ask how the cleaning was (as I had some help that day from a friend who happens to be a professional cleaner. We have a newborn so as expected it’s a little hectic for us with all the new and exciting adventures of a newborn baby)....and you responded to my text saying “Thank you, everything is fine.” I wish you would have let me know so I could have immediately fixed anything you did not find up to your standards. Another amazing advantage of having a host is you are more than welcome to let us know of any special requests before your stay and we would have gladly accommodated. Most guests, after a long drive down to the island, prefer to have their beds made and ready for their arrival and we are happy to provide this extra service...I can completely understand your concerns of clean sheets as many hotels are known to have this issue, I assure you that we wash all sheets, pillow cases, towels and even bath mats and rugs. Had we known your preference, I would have gladly folded them and left on the bed for you rather than making the bed and being that you were unhappy with that on arrival, if you would have let me know your concerns and that it made you uncomfortable I could have also brought you a whole new set of sheets. We do only provide one set of towels and washcloths per guest and most guests are perfectly happy with this as they just allow it to dry between showering, again though, if I would have known you preferred more towels I would have gladly brought you a few more. We do provide a full closet of cleaning supplies as well brand new dish sponges, shampoo/conditioner/body wash as well as many other amenities to make your stay more convenient and enjoyable.
This is our home, our very first home, and yes our main house does need some work, we are not a luxury beach resort with endless money, we are a working family doing all the renovations on our own on a tiny island just living our dream. During your stay, my husband Jeremy was in the process of some spring cleaning which consisted of cleaning out and re-organizing the garage which does unfortunately require pulling some things out of the garage so we did have some rental equipment and baby toys in front of our house and garage during that time. Like I said before, this is our home and we live directly next door to the shack so some things of that nature are to be expected. The shack is decorated and designed exactly how the photo depict in our ad, I’m so sorry it wasn’t what you were expecting. We try to make sure our ad is as thorough and precise as possible because we want our guests to know exactly what they are renting. If you would like to message me and let me know what you believe we could have done differently with our photos and ad to depict what you expected it would be so appreciated as we strive to do better everyday an update our ad as needed.
Rodanthe is, as stated in our ad, the smallest section of the OBX and our favorite part about our little town is the peace, quiet and serenity of emptier beaches than further north or south of us, so small that we are the only section that has such a short walk to view both sunrises and sunsets over water all year round, most of our guests are here for that reason and because of being so small we do only have about 7 restaurants and a few convenient stores nearby....but we are smack dab in the middle of the entire OBX making it very convenient to see and do everything it has to offer which is also a huge plus to most our guests.
I do hope you give Airbnb another chance in the future as there are so many incredible personalized advantages to having a host over a hotel and I definitely recommend taking full advantage of this aspect in the future so that you have the most enjoyable stay and experience possible. We enjoyed having you in our home and would have loved to have you back with us as so many of our guests now stay with us year after year and it’s been such a wonderful experience for us to meet so many new people from all over. I hope to do better in the future to ensure guests know to communicate with me openly so that their time with us is the best we can possibly offer.
Thanks so much for your feedback and again I’m so very sorry we were not able to live up to your expectations but hope we continue to uphold our Superhost status here on Airbnb as a host guests can trust and rely on.