Eddie and his guest are scam artist. If it were not for the courteous and professional staff of Airbnb who not only took care of me but supplied my deposit and my first guest, I would have discontinued utilizing this platform. I spoke with Eddie around 5pm after he and his wife toured my home and asked if they needed anything and he stated everything was fine and that my home was lovely. On July 19th at 1:00am, Eddie called and informed me he had difficulties using the thermostat. I remained on the telephone and instructed him on how to use the thermostat. I also asked Eddie if he would like DeWayne (friend/property manager) to come over and he declined and stated the air was working. I encouraged him to call me or DeWayne if he had any further questions. Later that morning around 10am, I called Eddie to see what time he and his wife would be traveling home so DeWayne could meet them and retrieve the keys and he did not answer nor return my call. Do to my suspicions, I asked DeWayne to go to my home around 11am. While speaking to me on the telephone, DeWayne walked into my home and instantly stated it wreaked of cigarettes and found my windows opened and unlocked along with 3 cigarette butts. While contacting Airbnb to inform them of Eddie’s disregard for my rules of no smoking on the premises, I sent Eddie a message asking why he left my home unsecured (windows up and unlocked) and violated my rule of not smoking on the premises of my home and Eddie unapologetically and arrogantly confirmed that he did so. I also informed Eddie that I was in contact with Airbnb. Within several minutes, I received a message through Airbnb from Eddie requesting a partial refund for egregious claims as a means of retaliation.
Although I was compensated for the disrespect of my home, Eddie did not possess any accountability nor did he apologize for his intentional defamation. I had to hire Stanley Steemer and Molly Maids to rid my house of the odor from their sweaty bodies and cigarette smoke, (not pet odor) and keep all of my windows opened for 2 weeks to rid my house of their stench! If you love and cherish your home, do not allow these scam artist into it.