Dear Sandy, we are sorry you didn't have the 5-star-experience all other guests before you had. We would be really interested in the reasons for that rating. For example check in: you had self check in. We asked before, if that was ok for you, and you said "no problem". I arrived 20 minutes afer you and immediately checked, if everything was alright and all you said was "supermarket. I need supermarked". As for communication: we answered all your questions within minutes. And personally some of your friends didn't even greet back or say good bye. About cleanliness: you received not only a normally cleaned but a professionally cleaned appartment (down to the detail with matress cleaning, etc), like we always do it after long term stays (wich we had before you). You said nothing except "your appartment is really beautyful" and so we are really wondering, how comes, you gave us this rating.
Nevertheless thank you for staying with us!
Sandra and Michael