I am horrified to read all of the above comments!
My aim is to provide excellent customer service. Of the 29 families who have booked at the cottage ,non of them over the past year have EVER mentioned experiencing any of the above!
Fortunately, most individuals are only too happy to contact me if they require anything. I GO OUT OF MY WAY TO ENSURE guests are happy.
I point out that I am local and on hand should they need me or experience a problem, and all have my phone number. Therefore, it truly saddens me that Ms Rafferty and her mother felt unable to report theses issues to me until they left! !(In the guest book and online) As pointed out it is impossible to address a problem I am oblivious to! It is crucial to have open and honest communication. I pride myself on being approachable and helpful. Therefore, I would kindly ask that anyone considering booking with us read all of the comments and get a true picture of our lovely cottage. Many Thanks