Thanks for the feedback Neil. So sorry to hear that you did not have a 5 Star experience. While we are still new to Air BnB, we strive to be as transparent with our listing and provide the best experience possible for all of our guests.
While we wish that we could control the weather, unfortunately we haven’t figured that piece out yet. When it snows 6”+ last weekend and then hits 66 degrees at the base of Mount Snow a few days later, we have “Mud Season” in February. Fortunately (or maybe unfortunately) we were not alone - and there are still several Town-Maintained gravel roads that are not open to the public currently due to the strange weather. We added 32 CY of gravel and 16 CY of stone to the driveway this summer and will continue to do so annually to maintain. That said, we have had plenty of 2WD vehicles stay at this property and have had no previous issues. Will there be challenging weather patterns again that affect the un-paved driveways in Vermont? Yes and we will try to communicate with our guests as these events occur.
I am unclear as to what you are referring to on missing or lacking amenities. I believe that everything listed on our property advertisement is there. If we have mis-stated any amenities, please let us know what they are as we would like to reconcile immediately. If you were looking for amenities that we did not advertise - I’m not sure how we can help with that.
Thank you for the feedback on the window coverings. You are our first guest to make this request - but we understand where you are coming from and there will be window coverings installed in the near future.
We hope to see you and your family again! Please don’t hesitate to communicate with us further if you feel necessary. We will continue to try and be the best Hosts we can!
-Stephanie & Brendan