There is nothing confidential about the fact that you have the expectation of a Peninsula guest at $1200 a night for a $50 Airbnb. You book in summer in LA and expect winter in London, complaining about the heat. (BTW LA is not humid, Miami and Texas are)
You didn’t pay attention that AC is not listed and blame me to not make a big sign in the listing. FYI When a host lists a property in BNB, they give us a list of amenities and in mind, AC was not checked. Hence there was no listing accuracy discrepancy.
The normal venue in the case like this is direct communication. To call your host and said: "Hey, it's too hot for me, can I pls leave tomorrow and we compromise on a partial refund?" But instead, you choose confrontation. I get a call at 10:30 PM from Airbnb that "Your guest called and asks for a refund, for no AC, we told him you haven't listed the AC and it is not a host misguidance. If you agree, we will refund him. I told them ill talk to guest." I have to cut short from my work to come home and I told you we talk tomorrow. Normal person settles to that and wait. But instead, you start to bombard me with text up to 2 AM claiming you have a heat stroke!
That was way too much hyperbole and hostility over an AC, considering I have a guest (Tim), who stayed at my place for five nights up to the morning that you drop your suitcase, and he enjoyed his stay, under the same temperature. The night that you get refunded and checked out (Luyi) a sweet guest from China checked in for two nights, and she also enjoyed her stays, their reviews testimony that.
Nonetheless, I didn't argue with you and issued you a full four nights refund while I was not obligated based on my cancellation policy. Yet you asked to get a refund even for the night that you have slept and considering you drop your suitcase at 8 AM. Too much of expectation and literally for free.
Prior to your arrival, you asked to store your suitcase at 8 am, while I had a guest at my place (Tim) and my check-in is at 3 PM. I had accommodated you and come down at 8 am to get your luggage. For the checkout, you asked three hours extension at 3 pm instead of noon, after your refund which is such an irony, to ask for an extension in a place that supposedly gives you "heat stroke". Yet I granted you that extension.
Dear sir, I could do as much in hospitality, accommodation and even concession for a refund, yet you rate me one star! That speaks for itself of the type of person that you are.
The good news is, base on my experience with over 100's of guests, only 1% of Airbnb's guest are like you.