Guests arrived in a bad mood, and had a very negative outlook on everything and chose to use us as a scape goat.
We have great reviews and guest love our place, then all of a sudden you came and saw EVERYTHING wrong, that's not right guys.
1. The photos are only adjusted in levels and brightness no extra photoshop was used. 2. We are located less than 50 meters away from San Marco Square, the inability to find our place would only be equated to you not knowing how to navigate, as we provide visual, step by step directions in the AirBnB app, and always available by phone to help and even at times meet our guests.
3. The price for our apartment can be up to 10 times lower than the neighbouring hotels, we are very competitively priced for the most central location in Venice.
4. Standard size Guest Towels in Italy (from a Luxury Brand), Big Towels FREE on request (which you did not request nor mention anything wrong.)
5. I don't know why you would say that, just to try leave a bad review? we asked an inspector to come visit after your stay and have a certificate to prove that we are and were 100% bed bug free.